Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you and frequently review our courier to improve price and delivery timeframe.

Question 2

Do you ship internationally?

Accepted Answer

Not yet but we are looking for solutions. For a bespoke quote to ship to your country, please reach out to us.

Question 3

I never got my order, what to do?

Accepted Answer

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

Question 4

Do you use plastic packaging?

Accepted Answer

No we don't. Our jars are glass and our lids are metal. All materials we use are widely recyclable.

Question 5

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 6

Do your ferments contain alcohol?

Accepted Answer

Fermented foods often contain small amounts of alcohol as a byproduct of the fermentation process. Fermentation is when microorganisms like yeast or bacteria break down sugars into alcohol, acids, and gases. The alcohol content can vary depending on the type of food and the fermentation process. How it happens:During fermentation, microorganisms metabolise sugars, producing various byproducts, including alcohol (ethanol). Common fermented foods with low alcohol:Yogurt, kefir, sauerkraut, and kimchi typically contain less than 1% alcohol. Fermented foods with higher alcohol:Some fermented beverages like kombucha and wine can have higher alcohol content, potentially up to 15%. Factors affecting alcohol content:The type of microorganisms used, the duration of fermentation, and the sugar content of the food all influence the amount of alcohol produced. Examples of fermented foods and alcohol content:Yogurt and kefir: Generally contain less than 0.5% alcohol. Sauerkraut and kimchi: Typically contain less than 1% alcohol. Kombucha: Alcohol content varies depending on the brand and process, but can range from around 0.5% to 7%. Wine: Can contain up to 15% alcohol. Rye bread and bananas: One source says they can also contain small amounts of alcohol.

Question 7

Are your fermented products unpasteurised and raw?

Accepted Answer

Yes they are and packed full of beneficial bacteria as a result of being left as nature intended.It's always best to check with your doctor before consuming, if you are pregnant.

Question 8

How do I store my ferments?

Accepted Answer

Keep refrigeratedAlways use a clean utensilKeep jar rim and lid cleanDiscolouration, bubbling or overflow = natural!Best Before is a guide — trust your noseDon’t heat above 40°C if you want to keep the live probiotics

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